About / Contact

NOTE: I am currently employed full-time and am not available for contract or temporary positions or projects.

As a Senior Consultant with Model Metrics, Shawn plays a critical role in the management and delivery of mission critical projects. He is focused on helping to gather business requirements, define implementation approach and strategy, effectively scoping projects and managing resources required for the implementation. Shawn is responsible for keeping key business decision makers informed and in the loop on project development to help clients be successful with their CRM initiative.

In the Senior Consultant role, Shawn draws on vast CRM experience to gather requirements and design solutions according to the Model Metrics methodology. Shawn brings to the table experience with requirements management, modified Agile development methodologies, and experience managing end-user expectations and experience.

Shawn’s experience includes initial design and implementation of effective sales and marketing processes using the latest technologies offered by public cloud platforms. He has been responsible for delivering custom applications to meet the needs of various business units including: sales process and reporting, marketing effectiveness and analytics, contract management and reporting to meet SEC reporting requirements, as well as public-facing website planning and implementation. Shawn’s work on enterprise projects is a testament to Shawn’s skill for managing complex projects with large companies.

Salesforce.com experience includes:

  • Certified Salesforce.com Developer (DEV401)
  • Implementation, roll out, customization and training
  • Sales process and workflow
  • Rich Internet Application (RIA) experience using Adobe Flex and Salesforce.com
  • Custom Application Development for real estate inventory
  • Contract Management
  • Integration with Marketing Automation Providers

Specialties:

  • Salesforce.com Development
  • Salesforce.com Administration
  • Website Planning and Development
  • Sales and Marketing Infrastructure

The following is an example of Shawn’s experience in public web site planning, development and implementation (see http://www.digitalrealtytrust.com/). Technologies used include:

  • .NET 3.5
  • SQL Server
  • Amazon Web Services (S3 and Cloudfront) as CDN
  • JW Player
  • Streaming flash video
  • WordPress blogging engine

Shawn holds a B.B.A. in Marketing from the M.J. Neeley School of Business at Texas Christian University, as well as a B.S. in Economics also from Texas Christian University.

  • Ben

    Shawn I am looking for a consultnat for a 6 month contract opportunity in Atlanta to a custom Service Cloud. Please let me know if you know anyone that might be interested. Thanks
    5. What is the full scope of the project?
    a. What are the project goals / business issues being solved? SFDC Service Cloud for Call Center and Field Services
    b. Is this a new implementation or enhancement / maintenance to an existing system?New
    14. How big is the entire team working on this project (e.g. (1) PM, (1) TA, (2) BA’s (3) Dev, etc.)? 12 resources – Agile Project with Agile Scum leader included
    15. To be consider successful, what will the contractor have accomplished by the end of the engagement (What will they actually be doing)? Successful Launch of SFDC
    16. What specific experience and/or skillset does the contractor need? SFDC Service cloud experience preferred, Medical device experience nice to have.

    Ben
    ben.bounous@dibon.com